Refund policy

Everything we make is made to order for you, so please read this before you order.

Within 24 hours of your order

You can cancel and get a full refund of everything you have paid.

After 24 hours

We may already have bought materials or started work on your piece. If you cancel after the first 24 hours, we refund a percentage of the amount you paid. The percentage is agreed with you and depends on how far your order has gone.

If something is wrong with your order

If your item arrives damaged or is not what you ordered, tell us as soon as you can and send photos. We will look at it and put it right, or agree a fair solution with you.

Unpaid orders

If we do not hear from you about your payment within 48 hours, the order expires. There is nothing to refund because nothing was paid.

How to ask for a refund

Message us on WhatsApp, or reply to your order email, with your order number. We will tell you how the refund will be paid and how long it will take when we agree it with you.